CDS CHARGEBACK SUPPORT TEAM GET STARTED NOW "CDS Chargeback Department to better determine what additional services could be deployed to reduce fraud and manage chargeback." CHARGEBACK PROCESS Retrieval Request The Cardholder or issuing bank initiates a Retrieval Request for information. When retrieval request is initiated, it does not an accompanying debit – it is a request for information only. But it is very important to respond by due date to prevent it becoming a fatal chargeback. Chargeback When a chargeback is initiated, it comes with an automatic debit from the issuer to the acquirer that must be passed to the merchant. Chargeback are financial and Retrieval Requests are non-financial that is the biggest difference. Please Click Here for 10 Tips for Winning Chargebacks Arbitration Arbitration is used when the issuer/cardholder and the processor/merchant cannot agree about which party should be financially liable for a transaction during the pre-arbitration stage. Visa and Mastercard rule on the case filings. The losing member is responsible for any filing fee. (up to $500) What you have to remember for card absent transactions 1. If a magnetic or chip cannot be read for card present transaction, please have other card or other payment form to complete the sale. A copy or photo of the card will not protect a merchant against chargebacks. 2. CVV2, CVC2, CMID and CID enable you to make more information decision before completing a CNP transaction and these security codes should be M or Match. 3 digit codes on the back of Visa/MasterCard/Discover Cards 4 digit codes on the front of American Express Cards 3. AVS(Address Verification System) provides with a method to verify the billing address given by a cardholder, to the billing address on file. You need to check street# and zip are both matched on the sales receipt. Without positive AVS response, CNP merchants have no dispute rights. If a card issuer is out of United States, AVS cannot be verified through the terminal and you will need to decide to proceed or not. 4. Ship the merchandise via UPS, USPS, and/or Fedex that you can track. If signature required, it may help to respond for disputes. If shipping and billing addresses are different, you may lose for the disputes. Verify the shipping address is actually existed on Google before ship out the merchandise. If merchandise is picked up by someone, you will need to have a signature at pick-up form. 5. Your policies should be pre-printed on your invoice and/or credit card authorization form and the customer acknowledged your return/refund policy and signed as well. 'All sales are final' is the default on the receipt. Please contact us if you have other return/refund policy. 6. Do not try to make any transaction with same card again and have other card or other payment form to complete the sael. If the transaction was 'Approved' after 'Declined', this authorization code is invalid and violation of regulation, you will lose for the disputes. 7. When you suspect fraud or international card, make a code 10 call for voice authorization. If the sale amount is $250 or less, you can call to have name & address verification. If you want to confirm where the card issuer is, you can search the front 6 digits of the card at binlist.net
