"Our dedicated field operation specialists will provide you fast, convenient and reliable services"
WHAT WE SUPPORT
You need to check phone line or internet is working well. If working fine, you should turn off the terminal and then 2~30 seconds later turn on the terminal. If it’s internet terminal, please turn off terminal-router-modem and wait 2 minutes to turn on modem-router-terminal. Please note it may take some time to turn on all the lights on all of three devices.
If the pin number is wrong or push the ‘cancel’ button more than twice on the external pin-pad, the message means terminal error has been occurred. You need to turn off the terminal and then turn it on 10~30 seconds later.
If the batch has been already settled, the terminal deletes the transaction data therefore you can’t print the batch report from the terminal.