1. How will I get my money?

In a card payment transaction, the processor receives authorization and passes it along to you, so that you can complete the sale and issue a receipt to the cardholder. The card issuer bills the cardholder's account and pays the processor, who deposits the transaction proceeds into your bank account, typically within 2 business days, though this may take a bit longer for high risk businesses.

2. What's the difference between 'Void' and 'Refund'?

Please use ‘Void’ function to cancel the transaction if you hadn’t settled the batch. ‘Refund’ is to be used to credit back to the customer if the batch has been already settled. Please make sure the ‘Refund’ to be issued to the same credit card which the original sale was made.

3. What’s the authorization code on 'Force Sale'?

'Force Sale' is used only when you have a 6 digit alpha/numeric ‘Valid Authorization’ you have obtained directly from ‘Voice Auth Center’ of the card processing company or your POS device. At any circumstances do not allow customer to operate your POS device.

4. Why is my customer’s credit card being declined?

The payment gateway does not always receive a specific reason as to why a credit card transaction is declined by the card issuing bank. Do not complete a transaction if the authorization request was declined. Do not repeat the authorization request after receiving a decline.

5. There is ‘Amount Due(Balance Due)’ on the receipt. What does it mean?

The balance of Prepaid Card or Gift card by VISA/Master Card/American Express is not enough to use. And you need to collect the remaining balance from the customer with another form of payment such as cash, or other credit card.

6. Terminal has been very slow. What’s wrong with the terminal?

You need to check phone line or internet is working well. If working fine, you should turn off the terminal and then 2~30 seconds later turn on the terminal. If it’s internet terminal, please turn off terminal-router-modem and wait 2 minutes to turn on modem-router-terminal. Please note it may take some time to turn on all the lights on all of three devices.

7. There is ‘Card Not Supported’ on the debit card processing. What’s the problem?

If the pin number is wrong or push the ‘cancel’ button more than twice on the external pin-pad, the message means terminal error has been occurred. You need to turn off the terminal and then turn it on 10~30 seconds later.

8. How long does it take to complete the processing for ‘Void’ or ‘Return’?

It generally takes 3 to 7 business days and it varies by the issuing bank.

9. I already batched without tip. Is there any way to add tip?

It’s not possible to add TIP after settlement. You need to make a separate sale for the TIP amount amount as TIP amount with the card information.

10. Does CDS help creating our website?

Yes, we're helping you to create your own mobile web/app with online order and/or online payment features. If you want to have more details, please contact at hello@cdsus.com.

11. I see 'ACH' on my bank account and is it from CDS?

Please have the ACH description on the bank statement before you contact us.

12. How can I have the batch report?

If the batch has been already settled, the terminal deletes the transaction data therefore you can’t print the batch report from the terminal.

13. What information do I need to process for card not present transaction?

To complete card not present transaction, you will need to have a full card number, expiration date and the CVV code which is on the back of the card. However, it's better to have credit card authorization form with his/her signature and billing informatio

14. Can I use a smartphone or tablet to process credit cards?

CDS offers processing solutions that let businesses of any size accept payments with a tablet or smartphone. You can consolidate all of your payment acceptance - cash, checks, credit and debit - in one system that processes transactions through a single gateway, giving your real-time access to all of your payments from any location - in store, online or mobile.

15. Is there a customer support number that I can call if I need help?

Yes. You will have live, toll-free merchant assistance by calling 800.371.5109.

16. Will I receive a statement?

Yes. Every month, by mail and/or email, you will receive a statement that details all your payment information for the month, including deposits into your account, your total sale volume, and the charges for the month. You can also access this information online for real-time, up-to-date information.

17. What is the discount rate?

The discount rate is your fee for all the processing services that enable you to accept bankcards as payment.

18. What is the Address Verification System?

If you sell vial mail order, telephone order, or the internet, you don't want to send a product to a false address and have a risk of receiving a chargeback. The Address Verification System(AVS) lets you enter the customer's home address and compares it to the address on file with their credit card company. If someone uses a stolen card, and wants products shipped to a false address, AVS will detect this for you.

19. Could I request ID such as driver's license to customer?

In general, you are permitted to ask for identification but cannot require it as a condition of card acceptance. However, there are exceptions, for example, if it has granted the permission to require identification under certain circumstances for fraud control.

20. I do not want to process transaction which is under $20 and is that okay to require a minimum purchase amount?

In general, a merchant is not permitted to establish a minimum or maximum amount of transaction. However, exceptions apply in the United States(including U.S. territories, such as Puerto Rico, U.S. Virgin Islands, and Guam). In those locations and only for credit cards, you may require a minimum transaction amount of US $10.