In a card payment transaction, the processor receives authorization and passes it along to you, which competes the sale, and you can issue a receipt to the cardholder. The card issuer bills the cardholder's account and pays the processor who deposits the transaction proceeds into your bank account typically within 2 business days. Please note that receiving payment may take a bit longer for high risk businesses.

There is an important difference between the two, and here is how you handle them: Please use ‘Void’ function to cancel the transaction for a batch you have not settled. ‘Refund’ is to be used to credit back to the customer if the batch has been already settled. Please make sure that you issue a ‘Refund’ to the same credit card which the original sale was made.

‘Force Sale’ refers to a 6-digit alpha/numeric ‘Valid Authorization’ you have obtained directly from ‘Voice Authorization Center’ of a card processing company or your POS device.

*A word of caution: At any circumstances, do not allow a customer to operate your POS device.

‘Force Sale’ refers to a 6-digit alpha/numeric ‘Valid Authorization’ you have obtained directly from ‘Voice Authorization Center’ of a card processing company or your POS device.

*A word of caution: At any circumstances, do not allow a customer to operate your POS device.

You will see “Amount Due or Balance Due” on a receipt if the balance of Prepaid Card or Gift Card by VISA/Master Card/American Express is insufficient for a payment. In this case, you need to collect the remaining balance from the customer with another form of payment such as cash, or other credit card.

Terminal speed is associated with your phone line or internet. If a terminal has been slow, check to see if your phone line or internet is working properly. If your phone line or internet works fine, you should turn off the terminal, wait 20~30 seconds, and then turn on the terminal. If it’s an internet terminal, please turn off terminal-router-modem (in this order). Please wait 2 minutes before turning modem-router-terminal back on. Please note it may take some time to see activation signal.

The message indicates that a terminal error has occurred, which you will receive if a PIN entered is incorrect or if you push the ‘cancel’ button more than twice on the external pin-pad. You need to turn off the terminal, wait 10~30 seconds, and then turn it back on.

It generally takes 3 to 7 business days although the length of processing time varies by issuing bank.

You have to make a separate sale to add tip because it is not possible to add TIP after settlement. In a separate sale, you include the TIP amount and the card information.

Yes, we would be happy to help you create your own mobile web/app with online order and/or online payment features. If you want more details about this, please contact at hello@cdsus.com.

Please have the ACH description on your bank statement before you contact us.

You can get a batch report if it is not settled. If the batch has been already settled, the terminal deletes the transaction data; therefore, you would be unable to print the batch report from the terminal.

To complete a card-not-present transaction, you will need to have a full card number, expiration date, and the CVV code, which is on the back of the card. However, it is better to request a credit card authorization with a customer’s signature and billing information.

CDS offers processing solutions that enable businesses of any size to accept payments, with a tablet or a smartphone. You can consolidate all of your payment acceptance - cash, checks, credit and debit - in one system that processes transactions through a single gateway, giving your real-time access to all of your payments from any location - in store, online, or mobile.

Yes. You will have live, toll-free merchant assistance when you call 800.371.5109.

Yes, you will receive monthly statements via regular mail and/or email. In your monthly statement, you will be able to view details of all your payment information, including deposits into your account, a total volume of your sales, and charges for the month. You can also view monthly statements online, which provide real-time and up-to-date information about your payments, deposits, a total volume of sales, and charges.

The discount rate is your fee for receiving all the payment processing services that enable you to accept bankcards as payment.

If you sell via mail order, telephone order, or the internet, you don't want to send a product to a false address and have a risk of receiving a chargeback. The Address Verification System(AVS) enables you to enter a customer's home address and compares it to the address on file with the customer’s credit card company. If someone uses a stolen card and wants products to be shipped to a false address, AVS will detect this fraudulent activity for you.

In general, you are permitted to ask for an identification card. Although your request for an ID card cannot be a condition for accepting a credit card, there are exceptions. For example, you can ask for an ID card if a credit card company has granted permission to merchants that credit card users’ identity be verified under certain circumstances as a fraud prevention measure.

In general, a merchant is not permitted to establish a minimum or maximum amount of transaction. However, exceptions apply in the United States (including U.S. territories, such as Puerto Rico, U.S. Virgin Islands, and Guam). In these locations and only for credit cards, you may require a minimum transaction amount of US $10.