Please use ‘Void’ function to cancel the transaction if you hadn’t settled the batch. ‘Refund’ is to be used to credit back to the customer if the batch has been already settled. Please make sure the ‘Refund’ to be issued to the same credit card which the original sale was made.
Force Sale is used only when you have a 6 digit alpha/numeric ‘Valid Authorization’ you have obtained directly from ‘Voice Auth Center’ of the card processing company or your POA device. At any circumstances do not allow customer to operate your POS device.
The payment gateway does not always receive a specific reason as to why a credit card transaction is declined by the card issuing bank. Do not complete a transaction if the authorization request was declined. Do not repeat the authorization request after receiving a decline.
The balance of Prepaid Card or Gift card by VISA/Master Card/American Express is not enough to use. And you need to collect the remaining balance from the customer with another form of payment such as cash, or other credit card.
You need to check phone line or internet is working well. If working fine, you should turn off the terminal and then 2~30 seconds later turn on the terminal. If it’s internet terminal, please turn off terminal-router-modem and wait 2 minutes to turn on modem-router-terminal. Please note it may take some time to turn on all the lights on all of three devices.
If the pin number is wrong or push the ‘cancel’ button more than twice on the external pin-pad, the message means terminal error has been occurred. You need to turn off the terminal and then turn it on 10~30 seconds later.
It’s possible to complete a manual sale if you have a card number and expiration date, however you should have the CVV code, Address and ZIP code with respond code ‘Y’ or ‘X’ for the possible cardholder dispute or fraudulent activity.
The simple way is to check the last 4 digit number. Most terminals have programmed to check the card information on magnetic matches the embossed last 4 digit number on the card. Also, you can utilize ‘Code 10’ to validate the card account.
It is the key standard for helping merchants to protect cardholder data and describes the technical and operational system components that are part of or connected to cardholder data. CDS has experienced PCI experts that help and support merchants to complete PCI compliance in a simple and easy way.
When retrieval request is initiated, it does not accompanying a debit – it is a request for information only and need to respond with requested supporting documents. Also it is very important to respond by due date to prevent it becoming a fatal chargeback.
Merchant cannot refuse to complete a purchase transaction because a cardholder doesn’t want to provide ID or personal information. However, if the card is unsigned or written ‘See ID’ or ‘Ask for ID’ in the signature panel, you can ask customers to check ID.
When a customer uses a credit card to buy goods or services, you may establish a minimum purchase amount, but it must not exceed $10. Minimum purchase amounts cannot be applied to transactions that are processed with a signature debit card.